Indio Pay FAQs

How much does Indio Pay cost?

Indio Pay is a no-cost electronic payment solution for all brokerages. There are no monthly fees, no setup fees, no PCI fees, and no development fees.

What methods of payment can I offer my customers with Indio Pay?

Indio Pay allows you to process payments via Automated Clearing House (ACH) transactions and all major credit cards and debit cards.

What are the processing fees for credit and ACH transactions?

Indio Pay will charge insureds a flat $5 fee for ACH transactions of any size. The processing fees for insureds on all credit card transactions is 3.25%.

How long will it take for my transactions to be processed and settled in my bank account?

Once Indio Pay has been activated for your brokerage, payments will be processed and settled in your bank account within 2-4 business days.

Is Indio Pay Secure?

Indio Pay is PCI Service Provider Level 1 certified. This the most stringent level of certification available in the payments industry. To comply with PCI compliance, Indio never sees (or has access to) card data. Indio Pay is built on top of the industry-leading payment solution provider, Stripe, and backed by Applied Systems, Inc.’s best-in-class security and privacy.

My state doesn’t allow brokers to charge fees. Is Indio Pay compliant?

Indio Pay is 100% compliant across all 50 states in the U.S. Indio Pay is responsible for charging fees to the insured (not your brokerage) and fees are never deposited into your brokerage’s account.

How do I send my customer an invoice?

Indio Pay’s dashboard allows you to quickly generate an invoice and unique payment link for your customer. You can send the payment link to your customer via email from within the Indio Pay dashboard or manually copy and paste a link anywhere of your choosing. Additionally, Indio Pay allows for invoices to be downloaded in PDF format for faxing, postage mail, or in-person delivery.

Can I add my Indio Pay link to my website or PDF invoices?

Indio Pay allows you to embed your Indio Pay link to your website, within your email footer, or within your PDF invoice.

How do I know the status of my customer’s transaction?

Indio Pay’s easy-to-use invoice dashboard allows you to track all invoices created within Indio Pay. You can sort the invoices by:

  • “Created” – Invoices that have been created but not yet sent to your customer.
  • “Sent” – Invoices that have been created and sent to your customer but not yet paid.
  • “Paid” – Invoices that have been sent and paid by your customer.
  • “Voided” – Invoices that you have voided.

How do I know when my customer has completed their payment?

Indio Pay will notify you via email and within the Indio Pay dashboard when your customer has completed their payment.

How do I reconcile my payments?

Indio Pay allows you to download a pre-formatted CSV file of all transaction data.

What happens if my customer has non-sufficient funds or has a bounced ACH transaction?

If your customer’s bank accepts the request to return the funds for a disputed charge, Indio Pay immediately debits the funds in your brokerage’s account. Unlike credit card disputes, you can’t contest ACH reversals. You must contact your customer to resolve the situation. The ACH network allows business’s 2 days to contest a debit. If you proactively issue your customer a refund while the customer’s bank also initiates the dispute process, your customer may receive two credits for the same transaction. When issuing a refund for an ACH payment, you must notify your customer immediately that you are issuing a refund and that it may take 2-5 business days for the funds to appear in their bank account.

How long does it take to setup Indio Pay?

It takes 7 days for your brokerage to setup Indio Pay. During the setup process, you will be required to make a $1.00 payment to yourself. The $1.00 payment will then be redeposited back into your bank account and once settled, you will complete the activation process and be ready to accept payments from your customers.

How do I set up Indio Pay?

Indio Pay is available to all Indio customers by request and lives within your existing Indio portal. If you’re interested in setting up Indio Pay for your brokerage or have questions regarding Indio Pay, please fill out the form below and our team will follow up with you shortly: