Terms of Service
THIS TERMS OF SERVICE together with all fully executed Subscription Orders((collectively the “Agreement”) is made and entered into by and between INDIO TECHNOLOGIES, INC., with its principal offices at 214 Grant Avenue, Suite 400, San Francisco, CA 94108 (“Indio”) and Customer (as defined in the applicable Subscription Order). This Agreement describes the terms under which Indio will make its services available to Customer.
The parties agree as follows:
- ORDERING AND SUBSCRIPTION PERIOD
1.1 Ordering. By executing one or more subscription orders under this Agreement (each a “Subscription Order”), Customer may obtain access to and use content, data and other features offered through Indio’s proprietary platform of servers, software and technology (the “Services”). The specific Services available to Customer are identified in the Subscription Order. All use of the Services by Customer is subject to the terms and conditions of this Agreement.
1.2 Subscription Period. The period of access to the Services will be specified in the applicable Subscription Order (“Subscription Period”) and if no period is specified, the Subscription Period will be twelve (12) months. A Subscription Order is not cancelable by Customer during a Subscription Period, except as may be provided otherwise on the applicable Subscription Order. At the end of the initial Subscription Period, the Subscription Period shall automatically renew for successive one (1) year terms unless otherwise terminated as provided herein.
- PLATFORM USE AND RESTRICTIONS
2.1 License. Indio hereby grants to Customer a limited, non-exclusive, non-transferable, non-sublicensable right and license to access and use the Services specified in the Subscription Order during the Subscription Period for its internal business purpose. Access and use of the Services is limited to the number of users specified in one or more Subscription Orders and, except as expressly authorized by Indio in writing, users: are provisioned to a specific individual only and cannot be shared among other individuals or users (“Named Basis”); must be located in the United States; and must be Customer’s employees. Customer may allow its End-clients to access and use the Services subject to the terms of this Agreement.
2.2 Account Password and Security. Customer’s account with Indio will provide Customer with access to the Services other functionality that Indio may provide from time to time. Customer shall protect its passwords and take full responsibility for Customer’s own as well as any third party use of the Customer account. Customer is solely responsible for any and all activities that occur under its accounts, except for any activities performed by Indio as set forth herein. Customer agrees to notify Indio immediately upon learning of any unauthorized use of its account or any other breach of security. From time to time, Indio’s support staff may log in to the Services under Customer’s password in order to maintain or improve the Services, including for the purpose of providing Customer assistance with technical or billing issues. Customer hereby acknowledges and consents to such access.
2.3 Services Modifications. Indio is constantly innovating in order to provide the best possible experience for its customers. Customer acknowledges and agrees that the form and nature of the Services that Indio provides may be improved from time to time without prior notice to you, including without limitation security patches, added functionality, and other enhancements. Changes to the form and nature of the Services will be immediately effective with respect to all versions of the Services.
2.4 Restrictions. Customer shall not, and shall not permit its End-clients to: (i) resell, sublicense, distribute or otherwise provide access to the Services, or data or information contained in or derived from the Services, to any third party or use the Services outside the scope of the license granted herein; (ii) copy, modify, adapt, translate, prepare derivative works from, reverse engineer, disassemble, or decompile the Services or otherwise attempt to discover any source code or trade secrets related to the Services; or (iii) use the trademarks, trade names, service marks, logos, domain names and other distinctive brand features or any copyright or other proprietary rights associated with the Services for any purpose without the express written consent of Indio. Customer will indemnify, defend and hold Indio harmless against any damages, losses, claims or judgments arising out of any violation of Section 2 of this Agreement.
2.5 Training and Support.
2.5.1 Basic Training. Indio will provide up to 3 hours of basic training to Customer, unless otherwise specified in the Subscription Order.
2.5.2 Additional Training and Support. In consideration of Customer’s payment of training and support fees indicated in a Subscription Order, Indio will provide the training and support services set forth in the Subscription Order. Training sessions will be conducted at Indio’s facility and/or at Customer’s location.
2.5.3 Customer Support.
Indio will provide online support at during the hours of 9am to 6pm PT. Indio may provide additional customer support as stipulated in the specific customer Subscription Order.
- TERM OF THE AGREEMENT
The term of this Agreement commences on the Effective Date in the Subscription Order and continues until all Subscription Periods, including any renewals thereof, have expired or been terminated.
- CHARGES, PAYMENT AND TAXES
4.1 Charges. Customer will be billed for use of the Services in accordance with the applicable Subscription Order. The pricing specified in a Subscription Order will be firm for the initial Subscription Period. Indio may provide notice of an increase in pricing in advance of Subscription Period renewal. Except to the extent expressly stated otherwise in a Subscription Order, fees for Services are to be paid in advance and all fees are subject to Indio’s then-current rates.
4.2 Payment. Invoices will be due and payable thirty (30) days from date of invoice and will be paid in immediately available U.S. funds by wire transfer or other method as mutually agreed to by the parties. Any invoiced amount not paid by the due date will bear a late payment charge at the rate of one and a half percent (1.5%) per month (or such lower amount as may be required by law) until paid. All fees are non-refundable and earned upon receipt.
4.3 Taxes. Fees do not include and Customer shall pay, indemnify and hold Indio harmless from all applicable sales/use, gross receipts, value-added, GST or other tax on the transactions contemplated herein, other than taxes based on the net income or profits of Indio. If Indio has a legal obligation to pay or collect taxes for which Customer is responsible under this Agreement, the appropriate amount, as determined by Indio in good faith, shall be invoiced to and paid by Customer unless Customer provides Indio with a valid tax exemption certificate authorized by the appropriate taxing authority.
“Confidential Information” means, subject to the use license granted in Section 10.2, any non-public information relating to or disclosed in the course of this Agreement, including without limitation the Services and data or information contained in or derived from the Services and any non-public information provided by Customer and End-clients. The receiving party will not share Confidential Information with third parties (except as otherwise provided in this Agreement, including Section 2), will use the same care to protect Confidential Information as it uses for its own similar information, but in no event less than reasonable care, and will use Confidential Information only as permitted in this Agreement and for fulfilling its obligations under this Agreement. Confidential Information does not include information that: (a) is or becomes part of the public domain through no fault of the receiving party; (b) was already in possession of the receiving party without restriction; (c) is independently developed by the receiving party without use of the Confidential Information; or (d) is received from a third party without restriction. The receiving party may disclose Confidential Information if it is required to do so by law, so long as the receiving party provides the disclosing party with prompt notice and complies with any protective order imposed on such disclosure. At the request of the disclosing party, the receiving party will return all of the other party’s Confidential Information that is reduced to writing(s), drawing(s), schematic(s), or any other form of documentation, or destroy all such material, and permanently delete if in electronic form, and to certify the destruction to the disclosing party, provided however, if the Agreement is not terminated for cause, the Customer may retain copies of the reports or information printed or obtained through the Services subject at all times to the license restrictions specified in Section 2.4 and the non-disclosure requirements of this Section 5.
6.1 For Cause. Either party may terminate this Agreement and all Subscription Orders, upon written notice to the other party, if the other party commits a material breach of this Agreement, which is capable of remedy, and fails to remedy the breach within thirty (30) days after written notice. In addition, either party may terminate this Agreement and any Subscription Orders immediately upon written notice if the other party commits a material breach of this Agreement which cannot be remedied.
6.2 For Convenience. After the initial Subscription Period, either party may terminate this Agreement and all Subscription Orders, upon 60 days’ prior written notice to the other party.
6.3 Effect of Termination. Upon termination of this Agreement, all license rights hereunder will immediately terminate and Customer will: (i) cease use of the Services, including all data or information contained in or derived from the Services; (ii) destroy or (if requested by Indio) return to Indio all copies or other embodiments of the any and all data or information contained in or derived from the Services, and all other Indio Confidential Information; and (iii) pay to Indio all amounts due and owing under this Agreement.
- DISCLAIMER AND LIMITATION OF LIABILITY.
7.1 DISCLAIMER. THE SERVICES AND ALL DATA AND INFORMATION OBTAINED VIA THE SERVICES ARE PROVIDED ON AN “AS IS,” “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT UNDER APPLICABLE LAW, INDIO MAKES NO WARRANTY OR GUARANTEE, EXPRESS OR IMPLIED, RELATING TO THE SERVICES OR CUSTOMER’S USE OF THE SERVICES, OR ANY DATA OR INFORMATION OBTAINED VIA THE SERVICES OR PROVIDED UNDER THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, ACCURACY, SATISFACTORY QUALITY, NON-INFRINGEMENT, AND/OR FITNESS FOR A PARTICULAR PURPOSE.
7.2 LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL INDIO BE LIABLE, DIRECTLY OR INDIRECTLY, FOR CONSEQUENTIAL, PUNITIVE, INCIDENTAL, OR SPECIAL DAMAGES OF ANY KIND (INCLUDING BUT NOT LIMITED TO LOSS OF DATA, PROFITS, REVENUE OR ECONOMIC ADVANTAGE). INDIO’S MAXIMUM LIABILITY HEREUNDER SHALL NOT EXCEED THE FEES PAID TOWARD THE SERVICES THAT ARE THE SUBJECT OF THE CLAIM DURING THE THEN-MOST RECENT TWO-YEAR PERIOD PRECEDING THE FIRST EVENT OUT OF WHICH LIABILITY AROSE. THE LIMITATIONS OF DAMAGES OR LIABILITY ARE IMPORTANT ELEMENTS OF THE BASIS OF THE AGREEMENT BETWEEN THE PARTIES. CUSTOMER UNDERSTANDS AND AGREES THAT INDIO COULD NOT ECONOMICALLY OFFER THIS AGREEMENT, AND ITS SUBJECT MATTER, TO CUSTOMER WITHOUT THESE LIMITATIONS.
- FORCE MAJEURE
Neither party shall be liable for any default or delay in the performance of its obligations hereunder (except for failure to pay amounts due) if and to the extent that such default or delay arises out of causes beyond its reasonable control, including without limitation acts of God, acts of war, acts of terrorism, earthquakes, fires, cable cuts, power outages, catastrophic network element failures, floods, terrorism, riots, civil disorders, rebellions, strikes, lockouts and labor disputes (individually, each such event a “Force Majeure Event”).
9.1 Compliance with Laws. Each party shall comply with all laws, statutes, ordinances, codes, regulations and other pronouncements having the effect of law of any government authority with respect to the Services and any data or information contained in or derived from the Services.
9.3 Acceptable Use Policy. Customer acknowledges and agrees that Indio does not monitor or police the content of communications or data uploaded to or transmitted through its Services (though Indio reserves the right to do so) and that Indio shall not be responsible for the content of any such information or transmissions. Customer shall use the Services exclusively for authorized and legal purposes, consistent with all applicable laws and regulations. Customer and its End-clients will not load into, or transmit through, the Services any content or data which (a) is libelous, defamatory, obscene, pornographic, abusive, harassing, or threatening, (b) contains Malicious Code (defined as viruses, worms, time bombs, Trojan horses, and other harmful or malicious code, files, scripts, agents, or programs), (c) violates the rights of others, such as data which infringes on, or misappropriates, any intellectual property rights or violates any right of privacy or publicity, or (d) otherwise violates any applicable law (including, without limitation, the laws and regulations governing unfair competition). Indio reserves the right to delete, move, or edit any data that Indio may determine, in its sole but reasonable discretion, violates this section or is otherwise inappropriate.
- INTELLECTUAL PROPERTY AND CUSTOMER DATA
10.1 Customer agrees that, as between the parties, Indio owns all intellectual property rights and all other proprietary interests that are embodied in or practiced by the Services and all data or information contained in or derived from the Services (other than Customer Data as defined below). Indio grants no rights other than the rights expressly granted to Customer under this Agreement.
10.2 Indio agrees that, as between the parties, Customer owns all data directly provided by Customer or End-Clients to Indio for use with the Services (“Customer Data”). Notwithstanding anything to the contrary in this Agreement, including Section 5 (Confidentiality), Customer hereby grants to Indio a perpetual license to use such Customer Data, without attributing Customer Data to Customer, for enhancing the Services, Indio’s methodologies, and Indio’s products and services. This license includes the right to use Customer Data in the aggregate and with other data and to create derivative datasets for use in Indio’s products and services. Use of Customer Data to develop non-identifiable data shall be on a royalty-free, irrevocable basis, and Indio shall own all right, title, and interest in the compiled non-identifiable data.
10.4 Additional Use of Raw Data. Additional Use of Raw Data. Subject to the terms of this Section, Customer agrees that Indio may use anonymized customer data on a perpetual basis in connection with analytics offered through the Indio, as determined by Indio in its reasonable discretion. In connection with such use, the raw data will be aggregated with raw data from the other customers of Indio. In addition, any reports provided to other third party customers resulting from use of Indio will not include any identifiers of Customer as the source of such data.
10.5 With respect to the parties' rights and obligations under this Agreement, Customer is engaging Indio as a service provider. Indio shall not sell ‘Personal Information’ (as defined in CCPA) contained within Customer Data (“Covered Information”) and shall not retain, use, nor disclose Covered Information for any purpose other than for the specific purpose of exercising its rights and performing its obligations under the Agreement or a business
purpose or other services as directed by and on behalf of Customer, or as otherwise permitted by CCPA. Indio certifies that it understands the contractual restrictions in this section and will comply with them. For purposes of this section, CCPA means the California Consumer Privacy Act of 2018 as codified into law at Cal. Civ. Code § 1798.140 et seq., as amended and superseded from time to time.
- REGULATORY REQUIREMENT
11.1 If a regulatory body, or a court of competent jurisdiction, issues a rule, regulation, law or order that has the effect of materially increasing the cost to provide use of the Services or canceling, changing, or superseding any material term or provision of this Agreement (collectively “Regulatory Requirement”), this Agreement shall be deemed modified in such a way as the parties mutually agree is consistent with the form, intent and purpose of this Agreement and is necessary to comply with such Regulatory Requirement. Should the parties not be able to agree on modifications necessary to comply with a Regulatory Requirement within thirty (30) days after the Regulatory Requirement is effective, then, upon written notice, either party may, to the extent practicable, terminate that portion of the Agreement impacted by the Regulatory Requirement.
- CUSTOMER RESPONSIBILITIES
12.1 Not an Insurance Brokerage. Indio is a software company that offers a web-based platform to insurance brokers and agencies to streamline their workflows with their own End-clients. Indio is not an insurance brokerage or agency and does not sell, solicit or negotiate insurance. Indio does not advise or make recommendations of insurance to any End-clients or other parties being insured. Customer acknowledges and agrees that Customer is solely responsible, and Indio is not responsible and will not be liable in any way, for any insurance or related services facilitated by Customer through the Services.
12.2 Data Entry and Forms. Smart forms, pdfs and other documents (collectively, “Forms”) provided by Indio through the Services, and the digital transcribing or downloadable versions of such Forms, may include typographical errors or other inaccuracies or omissions. Customer acknowledges and agrees that it is solely responsible for the accuracy, legality, integrity and suitability of all data entered into any Forms and for reviewing the final versions of any Forms prepared through the Services on behalf of an End-client or otherwise for accuracy before submitting such Forms to a third party for insurance coverage. Indio is not responsible and will not be liable for any typographical errors or other inaccuracies or omissions on any Forms.
- CUSTOMER & END-CLIENT INTERACTION
13.1 Indio recognizes that Customer has their own clients (“End-clients”) that will be accessing and using the Services pursuant to the license grant in Section 2.1.
13.2 End-clients will only be contacted associated with processes substantially related to Indio’s core technology services.
13.3 Outside of the scope of services inherent to the Indio technology (which includes email notifications and more), Indio will not contact Customer’s End-clients for outside reasons unless pre-approved by the Customer in written or email form.
13.4 Indio does not sell, solicit or negotiate insurance with End-clients.
14.1 Independent Contractors. Indio and Customer are, and shall be deemed to be, independent contractors with respect to the subject matter of this Agreement. Nothing contained herein shall constitute this arrangement to be a joint venture or a partnership between Indio and Customer. Neither party has any authority to enter into agreements of any kind on behalf of the other party. Each party shall be solely responsible for and shall hold the other harmless from any and all claims for taxes, fees, or costs, including but not limited to withholding, income tax and workers’ compensation.
14.2 Waiver. No term or provision of this Agreement shall be deemed waived and no breach or default shall be deemed excused unless such waiver or consent shall be in writing and signed by the party claimed to have waived or consented. No consent by any party to, or waiver of, a breach or default by the other party, whether express or implied, shall constitute consent to, waiver of, or excuse for any different or subsequent breach or default or shall be construed as a continuing waiver of such right or a waiver of any other provision hereunder.
14.3 Partial Invalidity. In the event that any one or more of the provisions contained in this Agreement shall for any reason be held to be invalid, illegal or unenforceable in any respect, such invalidity, illegality or unenforceability shall not affect any other provision of this Agreement, and both parties shall negotiate in good faith to substitute for such invalid, illegal, or unenforceable provision a mutually acceptable provision that is consistent with the original intent of the parties.
14.4 Amendment. Except as otherwise provided in this Agreement, this Agreement may be amended by the parties hereto at any time only by execution of an instrument in writing signed on behalf of each of the parties hereto. Any extension or waiver by any party of any provision hereto shall be valid only if set forth in an instrument in writing signed on behalf of such party.
14.5 Binding Effect. If any provision of this Agreement is held to be invalid or unenforceable, the remainder of the Agreement will remain in full force and effect, and such provision will be deemed to be amended to the minimum extent necessary to render it enforceable.
14.6 Survival. Termination of this Agreement shall not affect either party’s accrued rights or obligations under this Agreement as they exist at the time of termination, or any rights or obligations that either expressly or by implication continue after this Agreement has ended, including Sections 2.2, 4, 5, 6.2, 7, 9, 11 and 13.
14.7 Assignment. Except for assignment to affiliates, neither party may assign or otherwise transfer this Agreement or any rights or obligations hereunder without the prior written consent of the other party. However, without consent, either party may assign this Agreement to any successor to all or substantially all of its business which concerns this Agreement (whether by sale of assets or equity, merger, consolidation or otherwise). Subject to the foregoing, this Agreement will be binding upon, enforceable by and inure to the benefit of the parties and their respective successors and assigns.
14.8 Marketing Materials and Communications. Customer agrees that Indio may utilize Customer’s trademark and/or trade name solely to identify it as an Indio Customer on the Indio website, in client lists and other marketing materials. Any other uses of Customer’s name and/or logo (other than as included in the Customer content and/or other items furnished to Indio by Customer) shall require Customer’s prior written consent.
14.9 Notices. Unless otherwise specified, any notice or other communication required or permitted to be given hereunder shall be given in writing and delivered in person, sent by certified mail with the required pre-paid postage and return receipt requested, or delivered by a recognized courier service, shipment charges pre-paid, properly addressed to the individual signing this Agreement on behalf of the applicable party at its address specified in the opening paragraph of the Agreement and shall be deemed effective upon receipt.
14.10 Headings. The headings and other captions in this Agreement are for convenience and reference only and shall not be used in interpreting, construing or enforcing any of the provisions of this Agreement.
14.11 No Third Party Beneficiaries. Except as specifically stated in this Agreement, this Agreement is not intended to be for the benefit of any third party, is not enforceable by any third party, and will not confer on any third party any remedy, claim, right of action or other right.
14.12 Governing Law. This Agreement shall be governed by the laws of the State of California (irrespective of its choice of law principles) unless otherwise stipulated in individual Customer subscription agreements. Each party consents to the exclusive jurisdiction of the state and federal courts sitting in San Francisco, California in any action, suit or proceeding hereunder unless otherwise stipulated in individual Customer subscription agreements.
14.13 Limitations of Actions & Waiver of Jury Trial. Any action, claim, or suit, whether based in contract, strict liability, or tort, (including any action, claim, or suit based on negligence) relating to this Agreement or in any way relating to the relationship between the parties must be filed within the lesser of: (a) two years from the date the cause of action accrues or (b) as provided by relevant Illinois statutes of limitations law. To the extent permitted by law, trial by jury is waived for any action between the parties.
14.14 Counterparts; Electronic Signature. This Agreement may be signed in any number of counterparts with the same effect as if the signature on each such counterpart were upon the same instrument, and a facsimile transmission or electronic delivery of a manual signature (e.g., .pdf) shall be deemed to be an original signature. Each party represents and warrants to the other that it has full power and authority, on its own behalf and that of its affiliate(s), to enter into and perform this Agreement and that the person signing this Agreement on its behalf has been properly authorized and empowered to bind it and its affiliate(s) to this Agreement.
14.15 Entire Agreement; Precedence. This Agreement, together with any Subscription Orders, schedules and exhibits attached hereto, all of which are incorporated by reference, sets forth the entire understanding of the parties hereto with respect to the transactions contemplated hereby. To the extent of any conflict between the terms set forth in this Exhibit A and any Subscription Order, the terms of the Subscription Order shall control. Any and all previous agreements and understandings between or among the parties regarding the subject matter hereof, whether written or oral, are superseded by this Agreement.